Product Correction:
Safe Surround Genie Bed
Published: 6th October 2026
Medifab, following consultation with the Therapeutic Goods Administration (TGA) in Australia and Medsafe in New Zealand are conducting a product correction for the Safe Surround Genie Bed, manufactured by KayserBetten. The hand control will be replaced with an auto-locking model to prevent unintended bed movement.
This bed is designed for children and adults who need extra protection because they can move into unsafe positions during the night.
Which beds are affected?
|
ARTG |
Product name |
Product code |
Date of manufacture |
|
151342 |
Safe Surround Genie Bed |
7959-0016-000 |
On or before 9 July 2025 |
Only Safe Surround Genie Beds manufactured on or before 9 July 2025 are affected. The date of manufacture can be found on the product label located on bed frame next to the symbol as shown below: 
What is the problem?
The original hand control does not lock automatically after use. If it is not locked with the key while the user is unattended, someone could mistakenly use the hand control and accidentally move the bed.
What are the risks?
This could trap a person and cause serious injury or death. Two deaths have been reported overseas. No incidents have been reported in Australia or New Zealand to date.
What should I do?
If you have this bed, contact Medifab Australia on 1300 543 343 or Medifab New Zealand on 0800 543 343 to arrange an appointment to replace the hand control at no cost.
Until the new Auto-Lock hand control is fitted, whenever the user is unattended, follow these interim safety measures:
- Move the sleeping platform to a level position and its lowest height.
- Lock all hand control functions using the key.
- Close the bed doors.
Please ensure that family members, caregivers, healthcare staff and anyone else who may operate the bed understand these interim safety measures.
Further information
For further information, please contact Medifab Australia on 1300 543 343, solutions.au@medifab.com or Medifab New Zealand on 0800 543 343, solutions.nz@medifab.com.
Reporting problems
Consumers and health professionals in Australia are encouraged to report problems with medical devices to the TGA. For more information, see the TGA Incident Reporting and Investigation Scheme (IRIS).
Consumers, caregivers and health professionals in New Zealand are encouraged to report problems with medical devices to Medsafe by emailing devices@health.govt.nz. For more information, see Medsafe's Safety Monitoring of Medical Devices page.
If you are concerned about a possible adverse event associated with this bed, please talk with a health professional.